In January I asked my team to read Fish! so we could discuss it throughout the month of February. The book handles four topics pivotal to great customer service and, in my opinion, life in general. Learning and properly applying these concepts can help anyone improve; personally as well as professionally.
Last weekend Baltimore, MD was the recipient of what is amounting to a record-setting snow fall for this area. Measurements range from 24 to 30 inches, depending on your source. Now it seems we are due to receive an extra one to two feet…again, depending on your source.
Like any other business team we still have personal and team quotas and goals. We still need to contribute to our area and district and region. There is still business to conduct. Customers to serve. Relationships to build. Then there is the reality that we very well may be closed for business a large part of this week. I guess it’s time to go fishing. One of the four concepts jumped up and bit me…
Choose Your Attitude:
Now is the time to stay positive. Remember this is a marathon, not a sprint. It’s still early in the month. Keep doing the right actions in the right way and the results will follow.
There may be a lot you can’t do, but what CAN you do? Schools, governments, and many businesses are closed. The weather is still bad. If your clients are personal, try them at home. You may actually get them and they may actually enjoy setting an appointment – something to look forward to. Some of them are probably getting stir crazy – invite them in for an appointment. You made it to work, didn’t you?
Remind your team of the concepts of momentum and activity producing results. They know all this, but the extra focus may help.
Most of all, practice what you preach. Remain focused. Create, look for, and capture every opportunity. Keep doing what you know needs to be done.
“We are what we repeatedly do. Excellence then, is not an act, but a habit.” Aristotle
How do you motivate yourself day in and day out, no matter what the “weather”?
How do you motivate your team during a season of easy distraction?
How do you acknowledge reality and still push towards the goal?